Helping someone close to you

What would make helping your parent online easier?

Tell us what would genuinely help. Select every situation that sounds familiar; it only takes a few seconds.

What would you like to do more easily?

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Receive the verification code sent to my parent by text while I help For example, enter it while we complete the task together. Get remote help when I’m stuck on a website For example, get help without having to describe every screen over the phone. See the page my parent is stuck on when they ask me for help For example, understand what they see without asking them to send a screenshot. Share access for a limited time For example, give temporary access and then remove it easily. Know when my parent changes a password For example, avoid a password change interrupting the help we planned. Regularly use the login details of someone I help For example, find a shared login when that person has asked me to help.

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Discover Simeon

Online help that respects everyone’s role.

See how Simeon helps families support one another while leaving the person receiving help in control.

Learn more about Simeon for families

What would make helping your parent online easier?

Would you like to hear what comes next?

Online help that respects everyone’s role.

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